Anti-Spam & Privacy
Definition of Spam
Spam is unsolicited commercial email (UCE), junk mail, or bulk mail that has not been requested by the recipient. In addition to being perceived as intrusive, irrelevant, and often offensive, spam emails typically do not contain an option to unsubscribe from the mailing list.
What email addresses are OK to send to with Email Contact?
Before you can use Email Contact to send email, you must clearly obtain the recipient's permission. Refer to following guidelines when obtaining permission:
You can obtain permission through an email subscription form on your website.
You must include an opt-in checkbox in your subscription form. This checkbox must not be checked by default. The person completing the form must willingly select the checkbox to indicate they want to hear from you.
You may only contact a subscriber who completed an offline form such as a survey ONLY if you clearly explained that you would be contacting them by email AND they checked a box indicating they would like to receive mailings.
You may contact customers who have purchased from you within the last two years.
If someone gives you their business card and you explicitly ask for permission to add them to your subscriber list, you may contact them. If they dropped their business card in a fishbowl at a trade show, there must be a sign indicating that they will be contacted by email about that specific topic.
Clearly, you can ONLY email those who have given you permission.
What email addresses are NOT OK to send to with Email Contact?
As an Email Contact client, you may NOT send emails to the following email addresses:
Addresses that have been copied from websites. Just because people publish their email address does not mean they want to hear from you.
Address lists that have been purchased, loaned, rented, or in any way acquired from a third party. No matter what their claim is about quality or permission, you need to obtain permission yourself.
Email lists that are older than two years. Permission doesn't age well. Many of these subscribers will have changed their email address or won't remember giving you permission in the first place.
What is required in my emails?
Every email you send out must include the following information:
A single-click unsubscribe link that instantly removes a subscriber from your online list. Once a subscriber is removed, you can never email them again.
The name and physical address of the sender.
How does Email Contact know if I don't have permission?
Email Contact has monitoring tools which are used to make sure you are complying with our anti-spam policy.
Until we have authorized your account, every email you send out will need to be approved.
Our program is integrated into the spam reporting systems with some of the largest ISP's such as Hotmail and AOL.
We verify all large lists imported into our program.
We also monitor our abuse accounts and blacklists. We can easily view who is causing delivery problems or attracting complaints.
If Email Contact discovers that you are emailing without permission, your account will be terminated immediately
Think you've been spammed?
If you think that you have received spam email, complete the following steps:
Immediately remove yourself from the mailing list using the "Unsubscribe" link in the footer of the email.
Forward the unsolicited email to email@example.com and provide any other information that you believe may help us in our investigation.
What information does Email Contact receive and how is it used?
If you sign up for the Email Contact service, you are asked to provide your name, contact information, preferences, and certain demographic information. This information allows us to provide personalized services and communicate with you individually. Also, like most websites, we use small bits of data called "cookies" stored on users' computers to simulate a continuous connection. Cookies allow us to "remember" information about your preferences and let you to move within our Service without reintroducing yourself. Most browsers permit you to easily view and control cookies.
Can I choose what information I disclose?
While we need certain information to register you as a unique user and let you access personalized services, other requested information is optional and may be given at your discretion.
Who has access to my information?
We do not share personally identifiable data with other companies unless you specifically permit us to do so.
The Bottom Line
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill, and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free to contact us.